Do you own a S1+ Ortovox Transceiver? Then please read this recall notice
Owners of the Ortovox S1+ Transceiver are urged to send in their transceivers to fix a faulty component.
Back in April, we reported that Ortovox were recalling their Ortovox S1+ transceivers to fix a faulty component. Six months on there’s still S1+ Transceivers out there that haven’t been updated. If you own one please read on or head to WWW.ORTOVOX.COM/RECALL-S1PLUS and ensure yours gets updated.
REMINDER: PRECAUTIONARY RECALL OF ORTOVOX S1+ AVALANCHE TRANSCEIVERS
Before the winter season gets started, we would like to send another reminder about the safety-relevant recall of the S1+ avalanche transceiver. Some of the affected transceivers are still in circulation six months after the first appeal and have not been repaired. Since safety is our first priority, we would like to ask all owners of an S1+ again to register their device on ortovox.com and send it in so that it can be repaired in time for the upcoming ski touring season.
BACKGROUND INFORMATION
Individual feedback after search training and intensive follow-up inspections have shown that in very rare cases, a disturbance can occur in the transmission function in the ORTOVOX S1+ avalanche transceiver. The reason for this is the possible failure of a component.
In order to eliminate any risk for our customers, we have decidedon a precautionary recall so that the affected component can be replaced. The S1+ devices affected by the recall may no longer be used without the required component being replaced.
This precautionary recall applies exclusively to the ORTOVOX S1+ model of avalanche transceiver. All other ORTOVOX avalanche transceivers are unaffected. Its predecessor, the ORTOVOX S1, is likewise unaffected.
The safety of our customers has been our highest priority for 35 years. ORTOVOX has been selling the S1+, an innovative product for alpine emergencies, since October 2011. The intuitive search concept provides beginners with simple support and professionals with valuable help, even during complex search assignments.
Despite our comprehensive quality control measures, we have now discovered a scenario that has never occurred before in our QA processes.
Our examinations have shown that in rare cases, a component can fail after an indeterminate period of use. Until now this error could not be detected when installing components, despite 100% comprehensive quality control.
SOLUTION
The component can only be replaced at the ORTOVOX service point. All necessary information about the recall can be found on our website: WWW.ORTOVOX.COM/RECALL-S1PLUS.
In addition to our website, you can also contact us at RECALL@ORTOVOX.COM and on +49-89-66674-215.
